on 15-02-2022 10:03. Joining in Options. - 5156068. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago; Wrong wall connection in QuickStart, set up and connections yesterday;New to the UK and just moved into our first home here. Hi team . Thank you for the tel no. Browse Virgin Media Virgin Media Community. VM will usually only supply a Quickstart to a property that had VM previously. If you can get Quickstart, you can choose one of two delivery options. Connect the Hub’s power cable with the blue tab. You should see a cable going through the wall and if you trace this inside, you should get the cable. Sometimes there is no wall box, just a trailing cable. I would love to help you get your service installed. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Email. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1) remove the attenuator from the existing cable, plug it into back of hub. Please help. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. My Virgin Media App. #2. Hi, Iv just received my new broadband. Once connected it directly to a hub, a little bit loose, but then interne. You should see a cable going through the wall and if you trace this inside, you should get the cable. Would I be able. i opted for the self install, however on inspection we don’t - 5112503. Turn on and start the hub. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. . At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I will only be using one wall socket, so the other socket will have no connections. Sometimes there is no wall box, just a trailing cable. I was never asked if I had a wall box. Mark as New; Bookmark this message; Subscribe to this message;QuickStart, set up and connections. You can also check for a loose cable as not all properties have a socket. I recently got Virgin broadband installed. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. TV. Hi there @vmcusto1, welcome to our forum and thanks for your post. 19 minutes ago. Some install their own poles too. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. That is a rooftop aerial outlet for Freeview TV. Home Phone. Volt. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. No Wall Socket for Internet and TV. No wall socket Go to solution. Not able to set up my broadband. Networking and WiFi. I have broadband kit arriving on the 29th Dec, but no Virgin socket. I had bought a VM broadband and used self installation but saw that my VM socket was not round. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. Disappointing but not unexpected. No Virgin media wall socket JakeDobinson. on 23-10-2022 13:36. Networking and WiFi. Or if the other end of the white cable is in a more useful. Back a step. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Networking and WiFi. 0 Kudos. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 0 Kudos. It seems that I need an electrian to install a wall socket. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. When you place your order, we'll let you know. Print this message; Flag for a moderator; on 14-01-2023 17:12. Very. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. 1 ACCEPTED SOLUTION. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. If an engineer is offered - accept that. This seems to be the only way that i can speak to someone about the issue. Virgin Fibre Areas only. Browse. Also there will be an external, often brown, omnibox. I am going to send you a private message. Tudor. Thank you so much for your post to our community forums, and welcome to the team it's great to have you here. There were many cable companies that originally built the networks in the early 1990s. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Getting Connected with Virgin Media is easy when you have a wall socket. Hi mariz2198, thanks for posting and welcome to our community. When ordered it didn't say anything about needing a VM wall socket. Can I find out when our switch over will be and/or do I. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Joining in. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. on 27-01-2023 17:22. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Being connected to the internet is one of the most important modern essentials in 20. We would like to show you a description here but the site won’t allow us. 85K; Tudor. The internal wall boxes are mostly oblong. Or if the other end of the white cable is in a more useful. Tried looking but can't see a way to book an engineer for this? Thanks. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Connect the Hub’s power cable with the blue tab. Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Quick start - can’t connect in QuickStart, set up and connections Saturday; VM white plug made clicking noise/green light flashing in QuickStart, set up and connections Saturday; No wall socket in QuickStart, set up and connections FridayHi, I've ordered a broadband only package and it said I was applicable for a self install kit. AnthonyRaw1986. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. Networking and WiFi. Networking and WiFi. Dave. Hello VLNeedham. Virgin Mobile. Thank you for your post and welcome to the community. I was told when purchasing the broadband package that fibre was available here and already in. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. The technician visited a. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. 4 weeks ago. In a lot of flats there is not a VM white wall box, sometimes just a coax wire coming out of the wall or a multi unit outlet. Look for an omnibox on the outside of your property and try and trace the cable. ThanksOverall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer any questions or concerns you may have. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Have a look - 5286765. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. But I have no Virgin Media Wall socket in my house. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I am attaching photos of what i can find in. . Networking and WiFi. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Get the Hub ready by connecting the wires. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Don’t plug the power cable into a plug socket yet. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). #2. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. So you can either unscrew this one & push on the connector provided in the Quick Start pack. V6. SpeedI recently applied and received the delivery for a virgin package of tv broadband. I was sent the pack as. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Browse Virgin Media Virgin Media Community. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Make sure that both sockets are switched on. Just had self installation delivered, have no wall socket just two cables from the wall. If you look into the back of your Hub, you'll see a port. Package arrive today and realized I don't have a VM wall socket to. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The wall box may be branded with the logos of an old cable TV company (not VM). I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. . 0 Kudos. Browse Virgin Media Virgin Media Community. Phone. Reply. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. Some will pay to use the Openreach Poles and Ducts depending on what exists, others may install ducting of their own past your house and then like Virgin do on most installs dig and install a small duct with the fibre in to your house. The block box on second picture is an amplifier for terrestrial TV. TV on the go. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Options. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. Rob. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. cable. 0 Kudos Reply. Re: No wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Your number will transfer to the Virgin socket. Up to speed. No virgin media wall socket. But I have no Virgin Media Wall socket in my - 5169521. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Let us know if there's any further issues. provided, I shall give them a call tomorrow. Networking and WiFi. Virgin Media Wall Socket. Account - Cable. Ordered VM broadband and was recommended by the website to select the self quick install option. In response to Jonny-M. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Just joined. Tuning in. QuickStart, set up and connections. Turn on and start the Box. Many thanks Krysia - 4353656 - 2. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. This means the Hub needs a reboot. Volt. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. The phone has been plugged into a wall socket and was working fine for years. We took our VM HUB with us from our previous home and when I started connecting all cables I found out that there's no VM wall socket. I've got 2 wall sockets that I think are likely. Stream from Virgin Media. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. I was told when purchasing the broadband package that fibre was available. We're here to help. We have tried plugging it into the only box we found it would fit but no luck. I have also checked outside and there is no box either on my property or on my boundary wall. Turn on your TV and get connected. Hi, I ordered self-install kit just to find out there is no Virgin socket in my new property. Phone. Broadband. Dear Sir/Madam, I moved 2 days ago and I made application for moving my internet package. Volt. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . The wall box may be branded with the logos of an old cable TV company (not VM). Can I arrange an engineer asap? 0 Kudos Reply. Volt. No Virgin Media Wall Socket. Hoping someone can help me with a pre-installation question. Options. Or you may be quicker than average! You won’t be involved the whole time. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. QuickStart, set up and connections. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. VM will usually only supply a Quickstart to a property that had VM previously. Some properties do not have a wall socket, only a cable. My previous sky microfilter attached here. Back a step. TV on the go. Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi 2 hours ago Installation: Wall socket issue in QuickStart, set up and connections 3 hours ago Offered a whopping £2 saving on my package in. Only an aerial cable (pictured below) connected to a box outside my flat. SpeedAs its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. Plug into the Virgin Media wall socket. My options are . No internet, unfortunately. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. My understanding is you can only get the quick start kit if the house has had VM in the past. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Don’t plug the power cable into a plug socket yet. No virgin media wall socket. I just found a box in the closet which has a cable indicated as CABELCON 4. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Past occupiers of your property may have removed. . Networking and WiFi. Forum; Apps. Phone. TiVo. Call the Pre-installation and delivery team on 0800 052 1734. I have received my quick start-up kit. 1 [or 192. No Virgin Media Wall Socket on 13-04-2022 14:08. Hello Jessica_1234 Thank you for raising your installation query and issues with us via the forums and welcome to the community. SpeedSo I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . If it is a loose cable only, you will need one of these to connect the Quickstart cable. signed up and was given the option of self installation. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Virgin Mobile. both appear. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Fibre Phone Switch - No dial tone or calls. Have you checked to make sure there is no other kind of connection?. Everything is converted to specialised triple screened coaxial cable. When I was going to self-install it, I didn't find any wall socket. Hello, I'm trying to set up my Virgin Media broadband. I have received my quick start-up kit. I have noticed that i do not have any internal wall socket. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayAre These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections yesterday; Hi ivebeen with out email acces 10 days any one longer ? in Email yesterday; Authentication failure when trying to connect to Virgin SMPT with hmailserver in Email yesterday; Worst WiFi and customer service in Networking and WiFi. Can a - 5057222 - 2. We have a virgin media wall socket with an ethernet port in the wall but. It's been - 5286765Hi VM team, We moved today to our new house. What to expect with broadband. No TV. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. The wall box may be branded with the logos of an old cable TV company (not VM). TV. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. No wall socket. Volt. The metal box in photo 3 looks like a likely contender. Hi all, when I signed up for Virgin Media, it said the service was available at my house. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. The only things visible inside the house are: a openreach Master socket 5. and view the images for a range of different wall box options. Email. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. This hole will typically be up to 1cm in diameter and often positioned near your front door. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Gaming Support. Virgin TV 360. on 04-02-2023 11:17. Networking and WiFi. Tudor. The answer is yes. There should be a wall mounted box somewhere inside that has an F socket on it. QuickStart, set up and connections. There are 10 types of people: those. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . See this. Stream from Virgin Media. Thank you. Both your fibre cable and Wi-Fi router will be plugged into this. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. 0 Kudos. . Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Hi, Same problem here. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I’ve tried calling the various numbers for help but every call seemingly fails. Please help as I need the. 4 weeks ago. No virgin media wall socket. Community; Volt. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin wall socket; Options. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Now to my Issue: I opted for the self-installation ki. 9. . No Virgin wall socket sophiep0989. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Although we've had the dongle for a few weeks now we haven't been told to switch so the change may not have been made. Can someone come and set it up? 0 Kudos Reply. Can I have. I was never asked if I had a wall box. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). All. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Hi there , welcome to our forum and thanks for your post. Discounts, coupons and cashback: 2019 = £1,443. Virgin Media. Subscribe to. Speed If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. QuickStart, set up and connections. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. No wall socket for my broadband quick set up. Mark as New; Bookmark this message; Subscribe to this message. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. . Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. The cable could be hidden within, or behind, furniture. Reply. Virgin TV 360. My Virgin Media App. Just a open reach socket. However, I do not have any of the specified wall sockets available. 01-02-2023 10:59 - edited 01-02-2023 11:00. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Booking an engineer is easy with Virgin Media. £8p/m extra or included with Gig1 or Volt. 1 Mar 2016. I’ve got. on 27-10-2022 09:24. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. 32K. Wall sockets and no connection. QuickStart, set up and connections. If I couldn't get the proper wall socket, the internet is not going to be set up su. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but - 5218082. I have tried to contact vm but I don’t have a landline number so they w. on 07-09-2022 19:28. You can also check for a loose cable as not all properties have a socket. . QuickStart, set up and connections. Options. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Hi, can anyone help please? I have tried to set up my Virgin broadband kit however I do not have the required Virgin wall socket to plug the isolator cable into. You can also identify a split socket looking at the side. Can't find a VM wall socket I only have this (will try and post a picture), which leads to god knows where. Jack14102. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Incidentally the phone socket is redundant if not in use and can be safely removed. Email.